Recently, I switched banks. My old bank was nice and had lots of locations throughout Southeastern Wisconsin, but my new, smaller bank has a much better interest rate on their checking accounts (and really hot tellers
).
Last night, I had to pay a buddy of mine for $360 worth of car repairs (thanks Aaron!). I went to an ATM and punched in $400. I looked down at my dash for a second and then when I looked back there was nothing on the ATM screen. So, I ran it again. This time, a notice came back that read, “Max daily limit exceeded.” My old bank had a $500 daily limit, so I figured this account had a $400 limit or something like that (I had taken $20 out earlier in the day). So, I ran it again but at $300. This time it read, “Unauthorized usage.”
At this point, I figured that the ATM at the location I was at had some sort of fraud protection that kept you from trying the same card multiple times. I called Tracy, the hot teller/my girlfriend, and she told me that my card has a $300 daily limit. She also suggested that I call the number on the back of the card to make sure that they didn’t lock it out or anything.
So, I called the number listed on the back of the card. It said that they were closed and that if I needed 24-hour assistance with my debit card, I should call an alternate 800 number. Immediately, I dialed the 800 number that they gave me. The so-called 24-hour assistance was also closed, “please call back during normal business hours.” WTF?
Now I’m kinda getting a little frustrated since I have to pay Aaron for the parts and his work. I drove down the road to another ATM and punched in $200. Surely this will allow me to get some cash, and then I can pull some more out of my old checking account that I still haven’t closed.
The effing machine ate my card. “Unauthorized usage. Card detained,” was the error that the ATM gave me.
Luckily, I had some starter checks from my new account, and Aaron was understanding.
This morning, I called my bank hoping that they could “help” me. The nice operator transferred me to customer service … where I waited…. and waited…. and then waited some more. Then, a voice came on the phone telling me that all of the operators were busy. The part that annoyed the piss out of me was that the voice then asked me to “press four to remain in the queue” or “press five to leave a message.” I pressed four. Then, the voice started coming on every twenty to thirty seconds asking me the same question. I had to keep pressing four just to wait on hold. Finally, after ten minutes, I left a message. A sternly worded message.
I’m not very pleased with my new bank right now. They weren’t there to help last night, and they weren’t here to help this morning. So much for “each and every way.”
Phack.